Support
How can we help?
Real people, every day. Tell us what happened and we’ll get back to you — usually within 24 hours.
What do you need help with?
We can't reset or recover your walletUzo is non-custodial. Without your recovery phrase no one can restore access, reverse a transaction or freeze funds. Anyone who says they can is a scammer — report them.
Quick answers
I lost my phoneInstall Uzo on a new device → Import wallet → enter your recovery phrase.
My transfer says “uncertain”Open it in Activity and tap Check status again. Funds are never lost in this state.
A token isn’t showingSettings → Tokens → Add custom token, using the contract address.
One network shows no balanceThat network’s RPC may be slow. Check service status, or add your own RPC in Networks.
24hTypical first reply, every day
Something slow? Check service status first